Legal

Data Deletion Instructions

Last updated: November 11, 2026

This page is also available in Portuguese.

You can ask SENTINEL360 SOLUTIONS LTDA (“Sentinel360”) to delete the personal data it processes about you. This includes registration, contact and support data, and data received when you message us on WhatsApp.

1. How to request deletion

1. Email contato@sentinel360.com.br with the subject “Data deletion request”.
2. Include your name and the email address and/or phone number (including your WhatsApp number) that you used with Sentinel360.
3. If you want, tell us which data or which channel the request covers (for example, only your WhatsApp conversations).

2. Identity verification

To protect your data, we may ask for additional information to confirm that the request comes from you or from your legal representative.

3. What happens next

• We confirm that we received your request through the same channel.
• Your personal data is deleted or anonymized in our systems.
• When the request is complete, we tell you the outcome through the same channel.

We may keep some data where the law allows it, for example to comply with legal or regulatory obligations or to exercise legal rights (LGPD art. 16). If so, we will tell you which data we kept and why.

4. Users and contacts designated by an organization

If your access to the Sentinel360 platform was created by the organization you work for, or if that organization designated you as a contact for alert notifications, some records, such as monitoring history, alert handling records and call records, belong to that organization. In that case we may forward your request to the organization's account administrator and handle the data according to its instructions.

5. WhatsApp data

Deletion by Sentinel360 covers the data stored in our systems. It does not delete conversations in your WhatsApp app or data processed by Meta. For that data, see the WhatsApp Privacy Policy.

6. More information

See our Privacy Policy for all of your rights as a data subject. You may also file a complaint with the Brazilian National Data Protection Authority (ANPD).